K-beauty, without the guesswork.

Last updated: 30 September 2026

Introduction

The SkinStyle website (skinstyle.com.au) is operated by Beauty Curation Group Pty Ltd (ABN 80 702 197 662) trading as SkinStyle (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

Our Disclosures

Our complete terms and conditions are set out below, but some important points for you to know before you become a customer are:

• You must be 18 or older to place an order or create an account. If you are under 18, a parent or guardian must place the order for you (see clause 2(b)).
• We sell genuine products only, sourced directly from the brands or through Australian distributors.
• We use automated fraud screening, and orders identified as high risk may be cancelled automatically, with a full refund (see clause 2(h)).
• Our liability under these Terms is limited as set out in clause 8 (Liability).
• Nothing in these Terms limits your rights under the Australian Consumer Law.

1. Information, Availability and Medical Disclaimer

(a) Information and availability: While we use reasonable efforts to ensure the accuracy and completeness of the content and materials on the website (Content), to the extent permitted by law (including the Australian Consumer Law), we do not warrant the accuracy, completeness or suitability of any of the Content. The Content may change without notice and we do not undertake to keep the website up to date. We also do not warrant that access to the website will be uninterrupted, error-free or free from viruses. To the extent permitted by law (including the Australian Consumer Law), we do not accept any liability for any injury, loss or damage incurred by the use of, or reliance on, the information provided on the website.

(b) Medical disclaimer: The Content is general information only. It is not medical advice, treatment or diagnosis, and it is not a substitute for consulting a medical practitioner about your particular circumstances and needs. If you have any health, medical or skin issues or concerns, you agree to speak with an appropriately qualified medical professional. If you require immediate medical attention, call 000 or seek other appropriate medical services.

(c) Routine Finder and recommendations: Our Routine Finder quiz, product recommendations, SkinSchool content and other skincare guidance are general information about skincare products and routines only. They are not a medical or skin health assessment, do not diagnose or treat any condition, and do not take into account your individual medical circumstances. If you have a skin condition, or any concerns about your skin, please speak with a doctor or dermatologist before starting a new product or routine.

(d) Patch testing and safe use: Skincare products can affect people differently. Before using any new product, you should:

• read the full ingredient list, directions and warnings on the product and its packaging, and check for any ingredients you are allergic or sensitive to;
• patch test the product by applying a small amount to a discreet area of skin (such as the inner arm or behind the ear) and waiting 24 to 48 hours before wider use;
• stop using the product immediately if irritation, redness, swelling, itching or discomfort occurs, and seek advice from a doctor, dermatologist or pharmacist if symptoms continue; and
• seek advice from a doctor or pharmacist before use if you are pregnant or breastfeeding, have a skin condition, or are using prescription skincare or medication.

To the extent permitted by law (including the Australian Consumer Law), we are not liable for any reaction, injury, loss or damage arising from use of a product other than in accordance with its directions and warnings, or from a failure to follow the steps in this clause 1(d).

2. Orders

(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.

(b) You must be at least 18 years old to place an order or create an account. If you are under 18, a parent or guardian must place the order on your behalf, and they will be the customer for that order.

(c) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.

(d) All purchases are subject to product availability. We do our best to keep products in stock and to keep availability information on our website accurate. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch and delivery dates shown are estimates only. If your order (including a pre-order) is significantly delayed, we will contact you, and you may choose either to wait for your order or to cancel the affected products and receive a full refund of the amount you paid for them, including any delivery charges paid for them. We send each order as a single delivery. If a product becomes unavailable after you order, we will refund that product in full and send the rest of your order.

(e) We aim to ensure that product descriptions, specifications, prices and images on our website are accurate. However, we do not warrant that product descriptions or other Content are error-free, complete or current. If there is an error, we may correct it and will notify you if this affects your order.

(f) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting and photography. Product packaging may also differ from the images shown, including because of packaging updates made by the brand or labels applied for Australian compliance purposes (such as English-language or Australian regulatory labelling).

(g) We may cancel any accepted order before delivery for reasons including significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images). If we cancel an order, we will contact you using the details you provided when ordering and refund the full amount you paid for the cancelled products, including any delivery charges paid for them, to your original payment method.

(h) Fraud screening: To protect our customers and our business, orders are assessed by automated fraud screening tools (including tools provided by Shopify and our own fraud rules). Orders identified as high risk may be held for review or cancelled automatically. If we cancel your order for this reason, we will refund the full amount you paid to your original payment method. If you believe your order was cancelled in error, please contact us at info@skinstyle.com.au and a member of our team will review it.

3. Payments

(a) All prices are in Australian dollars and include GST. You must pay in full when you place your order. The amount payable includes the product price, delivery charges and GST, as displayed at checkout.

(b) We accept the payment methods displayed on our website at the time of purchase, which currently include credit and debit cards, Apple Pay and Google Pay (processed through Shopify Payments) and PayPal. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider’s separate terms and conditions, which you must review and accept directly with them.

4. Promotions, Discount Codes and VIP Offers

(a) From time to time we may offer promotions, discount codes, VIP early access, free gifts or other offers (Promotions). Each Promotion is subject to these Terms and to any specific conditions we publish with it. If those specific conditions are inconsistent with this clause 4, the specific conditions apply.

(b) Unless we state otherwise for a particular Promotion:

• only one discount code can be used per order;
• discount codes cannot be combined with any other Promotion, discount or sale price;
• Promotions apply to the product price only and not to delivery charges;
• Promotions cannot be exchanged for cash, transferred, or applied to orders already placed;
• Promotions are available while stocks last and may be limited to one per customer, household or order; and
• Promotions are valid only for the period stated in the Promotion.

(c) We may change, suspend or withdraw any Promotion at any time, including where it contains an error, is being misused, or is being used in a way we did not intend. Changing or withdrawing a Promotion does not affect orders we have already accepted.

(d) We may refuse or cancel an order that uses a Promotion in breach of its conditions or these Terms (for example, creating multiple accounts to claim a one-per-customer offer, or using a code that was not issued to you). If we cancel an order for this reason, we will refund the amount you paid.

(e) Subject to the Australian Consumer Law, our decision on any matter relating to a Promotion, including eligibility and how its conditions are interpreted and applied, is final.

5. Delivery, Title and Risk

(a) We will supply the products in accordance with these Terms.

(b) We deliver within Australia only, to the areas specified on our website. We do not currently ship internationally, and we do not deliver to PO Boxes, parcel lockers or parcel collection points. Delivery charges and estimated timeframes are set out in our Shipping Policy.

(c) Any delivery timeframes shown on our website are estimates only. Clause 2(d) applies if your order is significantly delayed.

(d) We use various delivery methods. Some deliveries require a signature, while others may be left in a safe place or at your nearest post office for collection, subject to your preferences and our delivery partner’s policies.

(e) Title to the products passes to you once we have received full payment for them.

(f) Risk in the products passes to you when the products are delivered to your delivery address, including when they are left in a safe place in accordance with your delivery preferences.

6. Refunds and Returns

(a) We accept change-of-mind returns of unopened products for store credit, and offer store credit under our Skin Reaction Guarantee, in accordance with our Return and Refund Policy. These are offered in addition to your Consumer Law Rights.

(b) For faulty, damaged or incorrect products, clause 7 (Australian Consumer Law) applies, and refunds are made to your original payment method.

7. Australian Consumer Law

(a) Nothing in these Terms attempts to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

(b) If a product you receive is faulty, damaged, incorrect or not as described, please contact us at info@skinstyle.com.au with your order number and photos of the product and packaging. Where your claim is a valid claim under the Australian Consumer Law, we will either send you a prepaid return label or ask you to dispose of the product, and, depending on the failure, send you a replacement product or refund you the price of the relevant product to your original payment method.

(c) A reaction to a product (such as irritation or sensitivity) does not, by itself, mean the product is faulty. If you experience a reaction, please stop using the product and contact us. You may be eligible for store credit under our Skin Reaction Guarantee, and we will assess any claim that a product is faulty in accordance with the Australian Consumer Law.

8. Liability

Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:

(a) neither party will be liable for indirect, consequential or special losses, or loss of profits, revenue or business opportunities;

(b) each party’s liability will be reduced proportionately where the loss was caused or contributed to by the other party’s acts or omissions or failure to mitigate their losses; and

(c) each party’s total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.

9. Use of Our Website

When using our website, you must not:

(a) breach any person’s privacy or legal rights, or upload personal information without consent;

(b) defame, harass, threaten or offend any person;

(c) use our website for any unlawful purpose;

(d) interfere with other users or with our website’s operation;

(e) introduce viruses or malware, or attempt to modify or tamper with our website;

(f) send spam or unsolicited messages;

(g) use automated tools such as bots, scrapers or data-mining software;

(h) provide false, inaccurate or misleading information;

(i) use another person’s details without authorisation;

(j) fail to keep your account login details secure; or

(k) assist others to do any of the above.

10. Intellectual Property

(a) All intellectual property rights in our website, Content, branding and materials (including copyright, trade marks and designs) belong to us or our licensors at all times. Brand names, trade marks, packaging and product images of the brands we stock belong to their respective owners.

(b) You must not, without our prior written consent:

• copy, reproduce, distribute, sell, publish or broadcast our intellectual property;
• use our intellectual property for commercial purposes or to generate revenue;
• modify, adapt or create derivative works from our intellectual property;
• frame or embed our Content in another website; or
• remove or alter any copyright notices or proprietary markings.

(c) You may share our Content on social media or personal blogs, provided you:

• do not claim ownership of our intellectual property;
• do not imply our endorsement unless we have agreed in writing; and
• do not damage our reputation or use our Content in any illegal, misleading or deceptive way.

11. User Content, Reviews and Reposting

(a) Posting content: You may have the opportunity to submit or post content, including reviews, ratings, comments, feedback, text, photos and videos, on our website (User Content), subject to these Terms. Content you share with us on social media that we repost with your permission under clause 11(c) is also User Content.

(b) Licence: By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to use, reproduce, modify (for formatting, cropping or length only, and not in a way that changes its meaning), distribute and display the User Content in connection with our website and our business, including in our marketing across any media.

(c) Reposting your social media content: If you post content on social media that features or tags SkinStyle, we will ask for your permission before we repost it on our website, social media channels or other marketing. If you give permission (for example, by replying to our request), you grant us the licence in clause 11(b) for that content and consent to us displaying your social media handle, and your name and likeness as they appear in the content. You can ask us at any time to stop using reposted content, and we will remove it from our website and social media channels within a reasonable time. We may not be able to recall content already distributed (for example, emails already sent).

(d) Your responsibilities: You are responsible for your User Content. You confirm that you own it or have all licences, rights, consents and permissions needed to submit it (including the consent of any person who appears in it), and that it does not breach any law or infringe the rights of any third party, including copyright, trade mark, privacy and data protection rights.

(e) Reviews: Reviews must reflect your own genuine experience with the product. We publish genuine reviews whether they are positive or negative, and we do not edit reviews to change their meaning. We may decline to publish, or remove, a review only if it:

• is not about the product or is not based on a genuine experience with it;
• contains offensive, defamatory, discriminatory or unlawful content;
• contains personal information, whether yours or someone else’s (such as full names, phone numbers, email addresses or home addresses);
• is spam, promotional, or includes links or advertising; or
• contains medical, therapeutic or sun-protection claims that we are not permitted to publish under Australian law.

If we offer an incentive for a review, it will be offered regardless of whether the review is positive or negative, and the review will be identified as incentivised.

(f) Other User Content: Subject to clause 11(e) for reviews, we are not obliged to publish any User Content, and we may edit or remove User Content at any time, without notice or liability to you, where we reasonably believe it breaches these Terms or our policies or is otherwise objectionable or inappropriate.

12. General

(a) Amendment: We may update these Terms at any time by publishing revised Terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.

(b) Complaints and feedback: We are always looking to improve our products and services. If you have any feedback or a complaint, please contact us at info@skinstyle.com.au and we will take reasonable steps to address your concerns promptly.

(c) Disputes: If a dispute arises in connection with these Terms (Dispute), please contact us first at info@skinstyle.com.au so we can try to resolve it. We will work with you in good faith to resolve the Dispute promptly. If we cannot resolve it together, you may contact NSW Fair Trading (www.fairtrading.nsw.gov.au) or the consumer protection agency in your state or territory, or pursue any other remedy available to you. Nothing in this clause prevents either party from seeking urgent relief or limits your rights under the Australian Consumer Law.

(d) Events outside our control: We will not be liable for any delay or failure to perform our obligations if the delay or failure is caused by an event or circumstance beyond our reasonable control. Clause 2(d) and clause 2(g) continue to apply to any affected order.

(e) Governing law: These Terms are governed by the laws of New South Wales. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

(f) Notices: Any notice given under these Terms must be in writing and addressed to us at info@skinstyle.com.au, or to you at the contact details provided when you placed your order or in your account.

(g) Privacy: We will comply with all applicable data protection laws, and your personal information will be handled in accordance with our Privacy Policy.